EMBER

Venture 03 · E-commerce

More from every customer

You have done the hard work of getting people to your store. Ember builds the email and SMS programme that gives them a reason to buy, come back and stay. Strategy, copy, design and delivery, with one point of contact.

StatusTaking audit enquiriesSince2026PlatformShopify + KlaviyoWhoBrands doing £30k+/month

The idea

A welcome series, a useful campaign, a timely reminder: retention works when the whole customer journey fits together. Ember takes responsibility for that programme, from the first audit to the monthly report.

Every brand keeps its own Klaviyo account and customer data. We build around its products, voice, purchase cycle and consented audience, then review the evidence with the team.

How it works

  • Start with a free deep audit of the account and storefront: three priorities, the evidence behind them and what we would do first.
  • Build the core welcome, abandoned-checkout, browse, post-purchase and win-back flows, with copy and design matched to the brand.
  • Plan and create one or two campaigns a week, with SMS and list growth where they fit the audience and the agreed scope.
  • Report monthly on attributed revenue, delivery health and the next tests. Attribution is measured consistently and kept separate from claims of incremental sales.

The first build targets five working days once access, assets and approvals are ready. The brand reviews the drafts before they go live; Ember then runs the programme on an agreed monthly retainer.

Who it's for

Growing UK Shopify brands doing £30,000 a month or more, with products people want and a retention programme that needs more attention than the team can give it. The free audit establishes whether there is a useful fit before either side commits.

Own accountEvery client on their own Klaviyo, their data stays theirs
Full serviceStrategy, copy, design, flows and campaigns in one team
Clear evidenceMonthly reporting with assumptions and next steps explained
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